ERGÜL KESKİN · ANKARA · MARBELLA
Personal data and privacy
How the studio handles your enquiry, who can see it and how to ask for a copy or correction.
What happens when you submit the form?
You give your name and phone number. Email is optional. Your request includes the Marbella studio, the page language and the subject. If you choose a treatment, area, session or course, the team sees that choice too. The form does not ask for a photograph, medical history or payment details.
The studio saves your request, the time it was received and its status. You receive a reference. Staff authorised to handle requests for the Marbella studio can contact you about it. Once an appointment is agreed, the team records the practitioner, date, local time and duration. It keeps a history of confirmations, changes and cancellations.
Calling or sending a WhatsApp message
The phone link opens your dialler. The WhatsApp link opens a chat with our Marbella studio. After a request, the link passes the studio, subject and, where available, the reference to WhatsApp to prepare a draft. You can edit it or close the chat. The studio receives the message when you press Send. An email link also opens a draft for you to review.
Sending the form lets the studio contact you about this request. Your appointment, course place or product order is confirmed separately.
Who handles your data?
The studio’s Turkish notice names Ergül Keskin as the data controller. For written requests the address is Park Oran Ofis, floor 5, Nos. 11–12, Çankaya, Ankara, Türkiye. For a question about your records, email info@ergulkeskin.com.tr.
OcaVita (Atakan Karakaş, Istanbul) operates the site and booking infrastructure. The studio’s published notice lists Hetzner for hosting in Germany, Cloudflare for network security (US-based), Sentry for error logging in Germany and Backblaze for encrypted backups in the Netherlands. Request form details are not sold for marketing. The Turkish notice addresses international transfers under Article 9 of Türkiye’s Personal Data Protection Law.
Why the information is used
The studio uses your details to answer and follow up on the service, training or product you asked about. Its Turkish notice explains the grounds for processing under Law No. 6698. Steps directly related to entering into or performing a contract rely on Article 5(2)(c). Answering general enquiries, preventing duplicate submissions and protecting the service rely on legitimate interests under Article 5(2)(f), subject to your fundamental rights. Invoice and tax records, where relevant, are handled to meet legal obligations under Article 5(2)(ç).
Technical and security records may include an IP address. Information is kept as needed for the enquiry, the service and applicable legal duties. When the grounds for processing end, the information is deleted, destroyed or anonymised. Ticking the form box acknowledges this notice and asks for a reply about your enquiry.
How to ask about your records
You can ask whether your data is processed, for what purpose, whether it is used for that purpose and who receives it in Türkiye or abroad. You can request correction and, when the legal conditions apply, deletion or destruction and notification to recipients. You can object to an adverse outcome based solely on automated analysis and seek redress for unlawful processing.
Write to the Ankara address above or use the email address you previously gave the studio to contact info@ergulkeskin.com.tr. The studio may need to verify your identity. Under the process in the Turkish notice, it replies as soon as possible and within 30 days. Contact the studios.